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Mac OS X Snow Leopard Service Training For Technicians
Class Description
This 2-day, hands-on class provides an intensive and in-depth exploration of troubleshooting on Mac OS X 10.6 specifically for Apple Authorized Service Providers and Apple Self-Supporting organizations. This class teaches you how to troubleshoot Mac OS X and isolate a hardware issue.
This class is designed to give you a tour of the breadth of functionality of Mac OS X and the best methods for effectively supporting users of Mac OS X systems.
The class is a combination of lectures and hands-on, case-study exercises that provide practical real-world experience.
Class price includes one certification exam.
Who Should Attend
- Service technicians who support Mac OS X customers
- Technical support personnel
- Technical coordinators or power users who manage networks of Mac OS X systems for their organizations
- Teachers and technology specialists who manage classroom networks or computer labs
Prerequisites
- Basic knowledge of the Macintosh OS
- Basic troubleshooting experience
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