Mac OS X Support Essentials

Class Description

 This 3-day class provides an in-depth exploration of troubleshooting on Mac OS X. This class is designed to give you a tour of the breadth of functionality of Mac OS X and the best methods for effectively supporting users of Mac OS X systems. The class is a combination of lectures and hands-on, case-study exercises that provide practical real-world experience.

Class price includes one certification exam.

Who Should Attend

• Help desk specialists

• Technical coordinators

• Service technicians

• Teachers

• Classroom network or computer lab managers

• Apple channel customers

Prerequisites

• Basic knowledge of the Macintosh OS

• Basic troubleshooting experience